Here is the digital certificate that I recieved after completing a “Crucial Conversations” course offered at work by Vital Smarts.  Level three was the end of the class. I also have certificates for level 2 and level 1, but they’re essentially the same thing and I didn’t want to clutter up this post with them.

The course took place over an eight week period comprised of 2 hour classes with weekly homework assignments & exercises.  While this type of training is awkward and hard to take seriously at times, I felt that this course offered many useful insights and techniques into holding productive discussions on difficult topics.  I was part of a charter group at Volition who underwent the training and I recommend its application to all of our employees, particularly those in lead roles.